My Crypto deposit is not yet credited to my CI Wallet

If your crypto deposit has not been credited to your CI Wallet, you can track the status of your transaction by following these steps: 


  1. Visit the website
  2. Sign in to your account using your credentials.
  3. Scroll down to the bottom of the page, where you will find the transactions section.
  4. Look for your specific transaction to check its status.


If your transaction has been approved but you have not yet seen the funds credited to your wallet, please reach out to us via email at Our customer care team will assist you further in resolving the issue and ensuring that your deposit is properly credited to your CI Wallet.