Your Safety is Our Priority!
At CIEx Exchange, we are committed to providing a safe and compliant environment for our users. As part of our ongoing efforts to enhance security and combat financial crime, we have partnered with Sumsub, a leading provider of identity verification solutions. We are excited to announce the implementation of a streamlined verification process, powered by Sumsub’s advanced AI technology. This new process will simplify the Know Your Customer (KYC) requirements, making it easier and more efficient for new users to complete the verification process and enjoy our services.
To ensure a seamless and secure user experience, CIEx has implemented a streamlined verification process powered by Sumsub’s advanced AI technology. This new process simplifies the KYC requirements, making it faster, more transparent, and easier for users to complete. The two-step verification process involves providing a photo of your ID and passing a biometric liveness check.
“One of CIEx’s overarching objectives this year is to make its services more easily accessible. At times, the KYC and compliance requirements can be tiring and could dissuade new users from completing registration. We want our users to have the best experience from start to finish. What better way to start the summer than making our KYC steps for new users easier to complete. This partnership between Sumsub and CIEx will serve as a strategic move that will simplify the KYC process, attracting more users to our platform while giving us a competitive edge in the crypto market space.” — NT, Head of Legal Department at CIEx.
“We are happy to support CIEx’s mission to create a leading social crypto exchange network by providing verification procedures compliant with local and international AML regulations. At Sumsub, our expertise lies in delivering cutting-edge identity verification solutions that empower businesses to focus on what they do best. By partnering with CIEx, we enable them to entirely concentrate on enhancing their products and services for their growing customer base. Together, we strive to set new industry standards and revolutionize the user experience in the crypto market.” — MN, Head of Business Development department at Sumsub.
Why do I need to verify my CIEx Account?
As part of our commitment to maintaining a secure and compliant platform, CIEx requires all new users to complete the verification process. This helps us ensure the safety of our users and prevent potential risks associated with fraudulent activities. Rest assured that the verification process is designed to be fast, transparent, and easy for new users to complete.
Step-by-Step Guide:
1. Log in to your CIEx Account:
- Visit the CIEx website and log in to your account using your credentials.
2. Access the Verification Center:
- Once logged in, Select [Account list]
- Navigate to the [Personal Verification] page. This will direct you to the Verification Center.
3. Agreement and Document Selection:
- In the Verification Center, click on “Continue” and review the terms and conditions.
- Select the issuing country and choose the appropriate document type for verification.
4. Document Upload:
- Upload the required document as per the document type selected.
- Ensure the document is clear, legible, and meets the specified requirements.
- You can copy the link or scan the QR code to continue the verification process on your phone.
5. Biometric Liveness Check:
- Complete the biometric liveness check by taking a selfie photo.
6. Verification Process:
- Once you have submitted your verification information, our automated verification system will review it.
7. Notification:
- We will notify you via email once the verification check is completed.
- If further action is required or any issues arise during the process, we will provide instructions on how to proceed.
FAQs:
Question 1: I have already completed the KYC verification process. Do I need to go through it again?
Answer 1: If you have already completed the KYC verification process and your verification status is valid, there is no need for you to take any further action. You can continue using CIEx’s products and services without any additional steps.
Question 2: What happens if I don’t complete the verification within the given deadline?
Answer 2: If you are a new user and don’t complete the verification within the provided deadline, your CIEx account will be restricted to “Deposit Only” status. This means you will not be able to use the fiat service, order the CIX Crypto Visa Card, or engage in trading. To enjoy the full range of CIEx’s products and services, it is important to complete the verification process within the given timeframe.
Question 3: How long does the verification process take?
Answer 3: The verification process is typically completed within a few business days. However, thanks to our advanced automated verification system, it can be completed in a shorter time frame. Please note that the exact duration may vary depending on the volume of verification requests. Rest assured, we strive to ensure a prompt and efficient verification process for our users.
Question 4: What should I do if I encounter issues or need assistance with the KYC verification process?
Answer 4: If you encounter any issues or require assistance during the KYC verification process, we recommend visiting our Knowledge Base or contacting our support team at customercare@centurioninvest.com. Our dedicated team is here to assist you and provide guidance throughout the process.
Thank your support!
The Centurion Invest Team
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